More About Our BPO/KPO & Technical Support
Delisis Informatics Pvt Ltd is a leading Client-Centric Business Process Outsourcing (BPO) Company, specialized in In-Bound Handling, OutBound Campaigns, Records Digitization & Record Cleansing, and Data Entry Outsourcing Processing & Transaction processing services. We over multi-faced customer care solutions via telephone, email, chat or web self-service to render solutions that focus on improved customer satisfaction and revenue retention. Through our expertise, skills and technology, we identify opportunities, overcome obstacles and realistic goals to achieve success
Our Process ?
Our processes included In-Bound & Out-Bound call centres, telemarketing, Help Desk, Human Resource services, Customer services, Chat/Email support, Lead Generation, Data Processing, Knowledge Process outsourcing and various other web-related services. Different customers require specific management skills in a team to complete work at various levels. We recruit the complete team structure depending on the customer’s project requirements. We also extend permanent staffing competency for senior level professionals depending on the client’s need
How We Work?
Inbound Call Center
Inbound call centers are focused on customer service above all else. They serve as a knowledge base for tech support, billing questions, and other customer service issues. For these call centers, quick call resolution times and agent productivity are the key metrics of success.
Outbound Call Center
Work order management software for repair and preventive maintenance makes it easy for location managers and centralized facilities management to place service requests, monitor real-time status updates, and leave feedback on work performed. A well-designed work order management system is intuitive and comprehensive, and makes it simple to create work orders, update requests, and track completion all through a single dashboard.
Order Management Services
But whatever the advertising or marketing agency has done, it is important to test, probe, and record findings. Some say it's not possible to recreate lightning in a bottle, but a good customer acquisition manager will do exactly that, time after time. And that will make his or her role invaluable to any agency or in-house department.
Sales and Customer Acquisition
With a wide experience in providing Payment Gateway Integration solutions, Delisis Informatics has successfully given a safe platform to users to shop conveniently and in a secure manner. our highly skilled developers provide comprehensive end-to-end solutions, from seamless, quick integration to even choosing the right service provider such as Paypal pr First Data.
Call Center Support
While many leading OPI companies use networks of overseas or at-home interpreters, the vast majority of calls that TransPerfect handles are routed to our US-based call centers in Tempe, Arizona. These facilities are fully secure and access-controlled, and no effort is spared to ensure the highest standards of professionalism and the most attractive and productive work environment.